The inbox is still connected when the reply is received. The original email was not sent to an email address or domain listed in your Never Log list. A connected inbox is required in order to send emails from the CRM. The original email was sent through the CRM or sent from your connected inbox's email client with the Log checkbox selected. Have you already tried uninstalling and reinstalling the extension?Ĭould you send me the whole list of your questions? can you check settings > integrations > email integrations to see if your email address is listed there? The next step would be to confirm that your email is properly connected in hubspot. If you would prefer to work directly with our tech team, you can make a post here where they can respond: Īs I mentioned, we cannot create a ticket until reviewing all troubleshooting steps It's a common mistake for a most of messagesīefore creating a ticket I need to understand what may be causing the issue and try to troubleshoot because we can only raise tickets for new issues Ok good - so to confirm - are you seeing your outgoing mails on the contact records?ĭid the person respond on the same thread? Ok perfect - and when you open an email compost box, is the "log" box checked? Ok when you are logged into gmail in chrome is the hubspot icon gray or orange? Hubspot doesn't have a traditional inbox function - rather, you can log outgoing messages into the crm, and responses to those messages will automatically be logged on the contact record of the recipient I've already installed hubspot chrome extension They’ll send you a message when they get here. ![]() ![]() ![]() Let me see if someone's available to help you. Great – what's your question? I'll send resources or connect you with the right person. I contacted a manager Cemeron into the, chat, she just wasted my time and didn't create a ticket: Hello, I use gmail email account, I don't see any incoming emails.
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